Terms &
Conditions

01Acceptance of Terms

These Terms are between you (“the Guest”) and The Avalon Collective Pty Ltd trading as Bali at Avalon (ABN 37 699 957 901) (“we”, “us”, “the Owners”).

These Terms apply to every booking at Bali at Avalon, however it is made: directly with us (online, by email or otherwise) or through a third-party booking platform such as Airbnb. By making a booking, paying for it or staying at the property, you enter into a binding agreement with us on these Terms. When you book through our website, you also confirm this by ticking the acceptance box on our booking form. If you are booking on behalf of others, you are responsible for ensuring that every member of your party is aware of and complies with these Terms.

If you book through a third-party platform, that platform’s own payment, cancellation and refund terms apply to your booking. Where they differ from sections 02 and 03 of these Terms, the platform’s terms prevail. The rest of these Terms still applies to your stay.

Bali at Avalon is registered on the Western Australian Short-Term Rental Accommodation Register. Our registration number is PID-STRA-6210RXNF761B.

02Booking and Payment

• Payment. Full payment is required at the time of booking. Your reservation is not confirmed until full payment has been received and cleared.
• Weddings. Instead of full payment at the time of booking, a wedding booking is confirmed once a non-refundable deposit of 25% of the total price has been received and cleared. The balance and a $500 security deposit are due by the date set out in your booking confirmation. The security deposit is returned after your wedding, less only the reasonable cost of any damage, breakage or excessive soiling covered by section 06.
• Non-refundable. All payments are non-refundable once your booking is confirmed, except as set out in the Cancellation and Refunds section below. This does not apply to the wedding security deposit, which is returned as described above.
• Accepted payment methods. Credit/debit card. Any payment processing fees, where applicable, will be disclosed at the time of booking.
• Confirmation. Once payment has been received, we will send a written booking confirmation by email. This confirmation, together with these Terms, forms the agreement between you and us. Please check it carefully and notify us promptly of any errors.
• Prices. All prices are quoted in Australian Dollars (AUD).

03Cancellation and Refunds

We understand that plans change. The following policy applies to all cancellations:

• Cancellation by you. No refund is payable if you cancel your booking, shorten your stay, arrive late, leave early or do not arrive.
• Bookings made in error. If you notify us within 30 minutes of booking that your reservation was made in error (for example, wrong dates or room type), we will cancel it without charge. Beyond this window, our standard cancellation policy applies.
• No-shows. Failure to arrive without prior notice is treated as a cancellation and no refund is payable.

Travel insurance. We recommend taking out travel insurance that covers cancellation, in case your plans change.

Cancellation by us. If we have to cancel your booking, or cannot provide the accommodation you booked, we will tell you as soon as possible and refund all monies paid in full. Except where the Australian Consumer Law provides otherwise, our liability is limited to the amount paid for the booking.

Refund processing. A refund made because we cancel or cannot provide the accommodation you booked (including because of a Force Majeure Event), or because you notify us within 30 minutes of booking that your reservation was made in error, is paid in full with nothing deducted. Where any other refund applies (for example, one offered at our discretion under the Force Majeure clause below), you will receive the amount paid minus any card processing fees, refund processing fees, booking fees, third-party platform commissions actually incurred by us, and a $25 administration fee. Refunds are processed within 10 business days to the original payment method.

Non-refundable amounts. Any booking or administration fee identified as non-refundable at the time of booking will not be refunded, except where a refund is paid in full under this section.

Force Majeure. Neither party will be liable for any failure or delay in performing their obligations under this agreement where this results from events beyond their reasonable control (“Force Majeure Event”), including natural disasters, bushfire, flood, extreme weather, pandemic or epidemic, government-imposed restrictions or travel bans, utility or infrastructure failure, or acts of government. We are not obliged to provide compensation beyond amounts already paid.

If a Force Majeure Event prevents us from providing your accommodation, we will notify you as soon as reasonably possible and offer you a choice of: a full refund, a credit valid for 12 months, or a change of dates, subject to availability.

If a Force Majeure Event directly prevents you from travelling to or staying at the property, we will work with you in good faith to offer a credit valid for 12 months or a change of dates, subject to availability. A cash refund is not guaranteed in these circumstances but may be offered at our discretion, having regard to costs already reasonably incurred by us.

Where a Force Majeure Event makes performance of this agreement genuinely impossible for a substantial period, either party may terminate the booking, and any amounts paid will be refunded less any costs already reasonably and necessarily incurred by us in connection with the booking. This does not reduce the full refund available to you where a Force Majeure Event prevents us from providing your accommodation.

Your rights under the Australian Consumer Law. Nothing in this section excludes, restricts or modifies any right or remedy you may have under the Australian Consumer Law that cannot lawfully be excluded.

04Check-in and Check-out

• Check-in. Between 4:00 PM and 9:00 PM on the day of arrival.
• Check-out. By 12:00 PM on the day of departure.
• Early check-in / late check-out. May be available on request, subject to availability and prior arrangement, and may incur an additional charge. Please contact us in advance. Unauthorised late check-out may result in an additional night’s charge.

05Guest Responsibilities & Property Use

To ensure all guests enjoy a safe and relaxing stay, and out of respect for the Owners who reside on-site, the following applies:

5.1   Leaving the Property Clean

Guests are expected to leave the property in a clean and tidy condition, similar to how it was found — including disposing of rubbish, washing and putting away used items, and leaving furniture as it was arranged. Normal end-of-stay cleaning is included; however, an additional cleaning fee may be charged where the property is left in a condition requiring cleaning beyond the ordinary (for example, excessive mess, spills, or rubbish).

5.2   No Glass in the Pool Area

For everyone’s safety, no glass of any kind is permitted in or around the pool area. Please use the plasticware and unbreakable drinkware provided. Any breakage of glass that requires the pool to be drained and cleaned may result in significant additional charges.

5.3   Pool Safety Gates

All pool safety gates must remain closed at all times. This is a critical safety requirement, particularly for the protection of children. Guests must never prop open, disable or interfere with any pool gate or fence, and are fully responsible for supervising children around the pool at all times.

5.4   Outdoor Kitchen Sink

The outdoor kitchen sink is not to be used for washing pots and pans — the Owners will take care of pot washing. A dish drawer is provided for rinsing and draining smaller items. Please leave larger cookware to one side for the Owners to attend to.

5.5   Excessive Noise

Out of respect for the resident Owners and neighbours, excessive noise is not permitted at any time, and quiet must be observed between 8:00 PM and 8:00 AM. Serious or repeated breaches may result in eviction from the property without refund, and forfeiture of all booking fees paid.

5.6   Energy Use & the Environment

Please be mindful of energy consumption. We ask that you switch off lights, fans and air-conditioning when leaving a room or the property, and close doors and windows while the air-conditioning is running.

5.7   No Smoking

The property is strictly non-smoking indoors and within all enclosed areas, including the pool, spa and sauna areas. Smoking is only permitted in designated outdoor areas, where provided. Evidence of smoking indoors may result in an additional cleaning fee.

5.8   No Parties or Events

The property is intended for relaxing residential stays only. Parties, functions, gatherings of non-registered visitors, and events of any kind are not permitted without our prior approval. Breach of this clause may result in immediate eviction without refund.

5.9   Damages and Breakages

Guests are responsible for any damage or breakage to the property, its fixtures, fittings, contents and grounds caused during their stay (beyond fair wear and tear). Please report any damage as soon as it occurs. We reserve the right to recover the reasonable cost of repair or replacement.

5.10   Number of Guests

Only the number of guests registered at the time of booking may stay at the property. Additional overnight guests are not permitted without our prior written consent. Exceeding the agreed number of guests may result in additional charges or termination of the booking without refund.

06Use of Facilities and Guest Responsibility

The property includes facilities such as the pool, spa and sauna. Use of these facilities is entirely at your own risk. These facilities carry inherent risks, including but not limited to heat exposure, slipping, dizziness, and aggravation of pre-existing medical conditions. You should consult your own medical practitioner before using these facilities if you have any heart condition, are pregnant, or have any other condition that may be affected by heat, water or spa use. By using these facilities, you accept these risks voluntarily and release us from liability for any injury, illness or loss arising from your use of them, except to the extent such liability cannot lawfully be excluded under the Australian Consumer Law or the Civil Liability Act 2002 (WA).

The pool, spa and sauna are provided for your enjoyment. Please observe the following:

• Health warning. If you have any medical condition — including (but not limited to) heart conditions, high or low blood pressure, circulatory problems, diabetes, are pregnant, or have recently undergone surgery — consult your doctor before using the spa or sauna.
• Children. Children must be supervised by a responsible adult at all times in and around the pool, spa and sauna.
• Intoxication. Do not use these facilities while under the influence of alcohol or drugs.
• Hydration. Drink plenty of water and avoid using the spa or sauna on an empty or very full stomach.
• Duration. Avoid prolonged use. Leave immediately if you feel unwell, dizzy or uncomfortable.
• Safety instructions. Please follow all posted safety instructions and signage at all times.

You are responsible for your own conduct and that of every member of your party and any visitors you invite to the property. You agree to reimburse us for the reasonable cost of repair or replacement of any property, fixtures, fittings or facilities damaged, broken or excessively soiled by you, your party or your invitees during your stay, beyond normal wear and tear. We will provide you with an itemised cost or receipt for any such charge.

07The Owners & Resident Dog

• The Owners reside on-site in a separate, private dwelling. While we respect your privacy, we are nearby should you need anything during your stay.
• There is a friendly resident dog on the property. By booking, you confirm that all members of your party are comfortable being in the company of a dog. Please advise us in advance of any allergies or concerns.
• Guest pets are not permitted. Please do not bring your own animals to the property.

08Liability

To the maximum extent permitted by law:

• Guests use the property, its facilities and grounds at their own risk.
• Guests are responsible for the security of their own possessions. An in-room safe is provided for valuables, and we strongly encourage you to use it. The Owners accept no responsibility for any cash, valuables or personal belongings that are lost, stolen or go missing during your stay, however caused.
• We are not liable for any loss of, or damage to, the personal property or belongings of guests or their visitors, however caused.
• Subject to section 06 (Use of Facilities and Guest Responsibility), we are not liable for any injury, illness, death, loss or damage suffered by any guest or visitor, except to the extent caused by our negligence.
• Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you may have under the Australian Consumer Law or other applicable law that cannot lawfully be excluded. Where our liability cannot be excluded but may be limited, it is limited to the amount paid for your booking.

09Governing Law

These Terms are governed by the laws of the State of Western Australia and the Commonwealth of Australia. You and we submit to the non-exclusive jurisdiction of the courts of Western Australia.

10Amendments

We reserve the right to update or amend these Terms at any time. The version in force at the time of your booking will apply to your stay. The current version is always available on this page.